General Resort Policies
Check-In/Check-Out
Check-In Begins at 4:30 PM
Check-Out is 11:00 AM
The minimum age to check-in is 18 years old, proof of identity is required for check-in.
Rate Policies
All lodging reservations at Eagle Ridge Resort are subject to an additional Resort Service Charge (5.5%) and a Regional Tax/Fee (4%) at the time of purchase. All lodging reservations are subject to Minnesota State Sales Tax (6.875%) and Cook County Sales Tax (1.5%). Applicable taxes and fees are not included in the room rates.
- Credit Cards/ We accept Visa, MasterCard, Discover, and American Express.
- Midweek Stays / Midweek stays apply to reservations Sunday-Thursday except for Holidays or for reservations that include a Saturday or Sunday.
- Weekend Stays / Weekend stays apply to reservations that include a Friday and/or Saturday night during the stay. A two-night minimum is required for all weekend stays, some weekends may require a three-night minimum.
- Holidays / Holiday periods require a three-night stay or four-night stay, these dates include December 26-31, 2024, and February 14-16, 2025.
Rates and policies are subject to change without notice.
Deposit Policy
All reservations are due in full at the time of booking.
Cancellation Policy
Guests have until 2 weeks prior to their date of arrival to cancel their reservation for a refund of the deposit, minus a $35 processing fee. If canceled within two weeks of the arrival date, the deposit becomes non-refundable. We do not accept cancellations due to weather.
All cancellations must be processed via our representatives, we do not accept cancellations via email.
We do not accept cancellations due to weather.
All cancellations must be processed via our representatives, we do not accept cancellations via email.
travel insurance - online bookings only
Vacation Rental Insurance is available with your reservation at the original time of purchase. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as sickness or injury of yourself, a family member, or a traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions.
Accessible Units
Unit 249 (a One Bedroom Executive Condo) is handicap accessible with an entrance ramp and wide doors. The bathroom has a roll-in shower with bars and a toilet with bars. The kitchen has wheelchair clearance and accessible cabinets and appliances.
Housekeeping Services
To save on our environment, here at Eagle Ridge Resort, we offer Trash and Towel service by request. Items can be requested by calling or texting us at 218-306-7043. Additional items are also available at our front desk.
For stays of 6 or more nights, we provide full housekeeping—dusting, vacuuming, changing linens and towels, emptying trash, cleaning the bathroom and kitchen, and replenishing soap and toilet paper if needed. If you want additional full-service cleanings, you can arrange for them at the desk ($10.00 per service).
The washing of dishes is not included in any of our housekeeping options.
Room Requests
We do our best to accommodate any room requests, however, we do not guarantee room placement and location.
Parking
All units are provided one parking space, for additional parking guests are asked to park in the main lot by the Registration Office or along the resort property. Designated handicapped parking spaces are available near the registration office, pool facility, and in our A lot accessible to our “A” and “B” buildings.
Smoking
For the comfort of our guests and staff, all units at Eagle Ridge Resort are non-smoking. Smoking is permitted anywhere outdoors on the property, please use ashtrays. Guests who have been found to be smoking in guest units will be charged a minimum of $150 for cleaning and deodorizing.
Damage and Noise Complaint Policy
Damages incurred to a unit will be the guest’s responsibility to pay. Our rooms are inspected upon each departure if there is recorded damage the card on file will be charged a replacement or repair fee. If a noise complaint is received by the resort, the unit against which the complaint is issued will be responsible for any discounts or vouchers the resort gives to compensate other guests who were disturbed. Illegal or otherwise inappropriate conduct including but not limited to public intoxication, underage drinking, or illegal drugs is not allowed on the premises. Guests in violation may be asked to leave and may be charged a fee of up to $300 as well as charged for any discounts given to other guests due to a disturbance.
Quiet Hours are in effect between 11:00 PM and 7:00 AM.
Dog Policy
Dog reservations are accepted between May – October in select units. To reserve a dog-friendly unit, please call our Front Desk at 800.360.7666. There is a $30 per reservation charge for one dog and $50 for two dogs. No more than two dogs can be registered in the same room. Dog reservations require a completed Terms and Conditions, dogs will be leashed at all times during the visit, and with their owner, dogs may not be left in a unit unattended at any time.
During the winter season, Eagle Ridge Resort does not allow pets. If a pet is found in a unit, the card on file will be charged a minimum of $300 + tax for the infraction of the policy.
Website Accessibility Policy
Lutsen Mountains Corporation ("Company") strives to comply with best practices and standards for website accessibility for guests with disabilities as defined by Section 508 of the U.S. Rehabilitation Act and the Web Content Accessibility Guidelines (WCAG). To permit Company content providers to meet this goal, the Company implements the following initiatives:
- Developing and distributing accessibility practices for Company content providers
- Appointing a website accessibility coordinator who is responsible for coordinating the Company's responsibilities with respect to accessibility, and responsible for developing the accessibility practices
- Conforming our website with the WCAG Guidelines 2.0 AA
- Modifying our website to permit content providers to post content in a format that conforms to WCAG for web content
- Ensuring that our website does not interfere with the posting of content in formats that conform to W3C's guidance on accessibility
The Company undertakes these accessibility initiatives to expand access to everyone and to assist content providers with providing content in accessible formats.
Please direct any questions or suggestions on how to improve the accessibility of our website to customerservice@lutsen.com or call 877.824.8670. We welcome your feedback.
Need Assistance?
For questions about the resort or assistance booking your visit to Lutsen, please contact guest services by calling 800-360-7666 or by emailing lodging@lutsen.com.